Terms of Service

These Terms of Service govern your access to bikanerspices.com and any purchase you make from Bikaner Spices. By using the website or placing an order, you agree to these Terms. Please read them together with our Privacy Policy, Shipping Policy, and Refund and Cancellation Policy.

1. About us

This website is operated by Hanvika Enterprises, a sole proprietorship trading as Bikaner Spices. In these Terms, “Bikaner Spices”, “we”, “us”, and “our” refer to Hanvika Enterprises as the website operator and seller. Our principal place of business and contact details appear at the end of this page.

2. Eligibility and use of the website

You must be legally capable of entering into a contract under applicable Indian law to place an order. If you use the website for an organisation, you confirm that you are authorised to bind it.

You agree to provide accurate, current, and complete information and not to misuse the website, interfere with its security, introduce malicious code, scrape it at unreasonable scale, impersonate another person, or use it for unlawful or fraudulent activity.

3. Product information

We take reasonable care to describe and display our products accurately. Because spices are agricultural products, natural variations in colour, aroma, texture, and appearance may occur between batches. Packaging may also change without affecting the product’s essential characteristics.

Product photographs are illustrative and colours may vary by screen. Please read the product label, ingredients, allergen information, storage instructions, best-before information, and usage directions before consumption. Information on the website is general information and is not medical advice.

4. Prices and taxes

Prices are shown in Indian Rupees unless stated otherwise. Applicable taxes and delivery charges will be shown before you confirm the order. We may change prices or correct an obvious pricing or description error before accepting an order. A change will not affect an order already accepted, except where required by law or agreed with you.

5. Orders and acceptance

Your order is an offer to buy the selected products. An automated acknowledgement only confirms that we received the order; acceptance occurs when we confirm the order or dispatch the products. We may reject or cancel an order before dispatch if a product is unavailable, payment is not authorised, delivery details are incomplete or outside our service area, fraud is suspected, or an obvious error has occurred. If payment has already been collected, we will refund it using the original payment method.

Products are for personal use unless we agree otherwise in writing. We may set reasonable quantity limits.

6. Payment

Available payment methods will be displayed at checkout. Unless checkout offers cash on delivery, partial payment, or another arrangement expressly agreed by us, payment must be made in full at the time of purchase. Payments may be processed by an independent payment service provider under its own terms and privacy practices. You confirm that the payment details are valid and that you are authorised to use the chosen payment method. We do not intentionally store complete card or UPI credentials on our website.

Payment authorisation decisions are made by the relevant bank, acquiring bank, card issuer, or payment service provider. To the extent permitted by law, we are not responsible for a transaction being declined by one of those parties, including where the cardholder exceeds a preset transaction, credit, or account limit. This does not exclude responsibility for our own error or any right or remedy that cannot lawfully be limited.

7. Delivery, cancellation, and refunds

Delivery estimates, charges, service areas, and responsibilities are described in our Shipping Policy. Cancellation, return, replacement, and refund rules are described in our Refund and Cancellation Policy. Those policies form part of these Terms.

8. Promotions and discount codes

Promotions may have additional terms, dates, eligibility conditions, minimum order values, and product exclusions. Unless stated otherwise, discount codes cannot be combined, exchanged for cash, or applied after an order is placed. We may cancel a promotion or refuse misuse, subject to applicable law.

9. Intellectual property

The website and its original text, graphics, photographs, branding, layout, software, and other content are owned by or licensed to Bikaner Spices and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial purposes. No other right or licence is granted without our written permission.

10. Third-party services and links

The website may connect to payment, delivery, social-media, or other third-party services. We are not responsible for third-party websites or services that we do not control. Their terms and privacy practices apply when you use them.

11. Availability and liability

We aim to keep the website accurate and available, but we do not promise uninterrupted or error-free access. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website. Nothing in these Terms excludes or limits liability, remedies, guarantees, or other rights that cannot lawfully be excluded, including rights available to consumers under the Consumer Protection Act, 2019 and applicable rules.

12. Events beyond reasonable control

We are not responsible for a delay or failure caused by events reasonably beyond our control, such as natural disasters, severe weather, transport disruption, government action, labour disputes, utility or network failures, or carrier disruption. We will take reasonable steps to minimise the effect and keep affected customers informed.

13. Changes to these Terms

We may update these Terms to reflect changes in our services, operations, or legal obligations. The updated version will be posted here with a new effective date. The Terms in effect when an order is accepted will generally govern that order.

14. Governing law and disputes

These Terms are governed by the laws of India. Courts with jurisdiction in Bikaner, Rajasthan will have jurisdiction, subject always to any forum or remedy available to you under mandatory consumer-protection law. Please contact us first so we can try to resolve a concern promptly.