Privacy Policy

This Privacy Policy explains how Bikaner Spices handles personal data when you visit bikanerspices.com, contact us, create an account, or place an order. It also explains the choices and rights available to you.

1. Who is responsible for your data

The website is operated by Hanvika Enterprises, a sole proprietorship trading as Bikaner Spices. Hanvika Enterprises is responsible for deciding why and how personal data described in this Policy is processed. Its principal place of business and contact details for privacy questions and grievances appear below.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email address, telephone number, billing address, and delivery address.
• Account data: login identifiers, preferences, saved addresses, and account activity. Passwords should be stored only in protected, hashed form.
• Order data: products ordered, amounts, order status, delivery instructions, invoices, returns, refunds, and communications about an order.
• Payment data: payment status, method, transaction reference, and limited details supplied by the payment provider. Complete card or UPI credentials are handled by the payment provider and are not intentionally stored by us.
• Device and usage data: IP address, browser and device type, operating system, pages requested, timestamps, referring page, diagnostic logs, and security events.
• Communications: enquiries, feedback, complaints, reviews, and messages you send to us.

We usually collect this information from you, your device, our website systems, or service providers involved in payment, fraud prevention, and delivery.

3. Why we use personal data

We may process personal data to:

• provide the website, create and manage accounts, and respond to enquiries;
• accept payment, fulfil and deliver orders, issue invoices, and provide customer support;
• process cancellations, replacements, returns, refunds, complaints, and warranty or consumer-law claims;
• authenticate users, prevent fraud and misuse, secure our systems, and diagnose technical problems;
• maintain business, tax, accounting, and compliance records;
• improve our products and services using aggregated or appropriately protected information; and
• send marketing messages where you have chosen to receive them or where otherwise permitted by law. You may opt out at any time.

We process data with your consent where consent is required, to take steps you request or perform an order, and for uses permitted or required by applicable law.

4. Cookies and similar technologies

Our website may use cookies, local storage, and similar technologies that are necessary for security, remembering preferences, maintaining a cart or session, and operating the site. Our infrastructure providers may also use essential security technologies. If we introduce non-essential analytics or advertising technologies, we will provide appropriate notice and choices where required.

You can control many cookies using your browser settings. Blocking essential storage may cause parts of the website to stop working correctly.

5. When we share personal data

We do not sell personal data. We may share only what is reasonably necessary with:

• website hosting, content-delivery, security, database, and technical-support providers;
• payment gateways, banks, fraud-prevention services, and accounting providers;
• couriers, fulfilment partners, and address or delivery-status providers;
• email, SMS, customer-support, analytics, and business software providers that we choose to use;
• professional advisers, auditors, insurers, or prospective successors to the business under appropriate confidentiality protections; and
• government bodies, regulators, courts, or law-enforcement agencies when disclosure is legally required or necessary to protect legal rights or safety.

Service providers are expected to handle data only for agreed purposes and with suitable safeguards.

6. International processing

Some providers may store or process data outside your state or outside India. Where this occurs, we will use providers and safeguards permitted by applicable law and comply with any legally binding transfer restrictions.

7. How long we keep data

We keep personal data only as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain tax and accounting records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by record type. When data is no longer required, we delete, anonymise, or securely isolate it, unless continued retention is required by law.

8. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and notify us promptly if you believe an account or transaction has been compromised.

9. Your choices and rights

Subject to applicable law, you may ask us to provide information about processing, give you access to your personal data, correct or update inaccurate data, erase data that is no longer required, withdraw consent, or address a grievance. Withdrawing consent does not affect processing that was lawful before withdrawal and may limit services that require the data.

You may also nominate another individual to exercise applicable rights in the event of death or incapacity where the law provides that right. We may need to verify your identity before acting on a request. If you are dissatisfied with our response, you may use any complaint or appeal mechanism available under applicable law.

10. Children’s privacy

Our products are intended to be purchased by adults. We do not knowingly seek personal data from a child for an online purchase without verifiable consent from a parent or lawful guardian where required. If you believe a child has provided personal data improperly, contact us so we can take appropriate action.

11. Third-party links

Links to third-party websites, applications, or services are provided for convenience. Their privacy practices are controlled by them, not by this Policy, and we encourage you to review their notices.

12. Changes to this Policy

We may update this Policy when our practices, services, or legal obligations change. We will post the revised Policy here with a new effective date and provide additional notice where required.