Shipping Policy

This Shipping Policy explains where Bikaner Spices delivers, how orders are prepared and tracked, the customer’s responsibility for international shipping costs and import charges, and what to do when a delivery is delayed, damaged, or missing.

1. Service area

We ship within India and can ship internationally to destinations served by our delivery partners, subject to product-specific, carrier, customs, sanctions, and local import restrictions. Availability is confirmed during checkout or by us before the order is accepted. We may decline a destination or product where delivery or lawful import is not reasonably available.

2. Processing and dispatch

In-stock orders are normally processed and dispatched within 3 business days after payment confirmation. Business days exclude Sundays and public holidays at our place of dispatch. Orders placed after the daily cut-off, on a Sunday, or on a public holiday begin processing on the next business day.

If an item is unavailable, requires additional preparation, or will take longer than expected, we will contact you using the details supplied with the order. You may cancel an affected item or order before dispatch and receive a refund of the amount paid for it.

3. Delivery estimates

Delivery time after dispatch is determined by the selected shipping partner, service level, destination, and customs clearance where applicable. Any delivery date or transit time shown at checkout, supplied in an order message, or displayed by the carrier is an estimate unless expressly stated to be guaranteed.

Delivery may take longer during festivals, sales, customs review, severe weather, transport disruption, public emergencies, or other events outside reasonable control. We will provide material delay information when it is available to us. Carrier estimates do not limit your rights where an order is not delivered within an agreed or reasonable time.

4. Shipping charges

Shipping charges, free-shipping thresholds, and any cash-on-delivery fee will be displayed or quoted before you confirm the order. Charges may depend on destination, package weight, order value, service level, and promotional offers. We will not add a delivery charge after the order is confirmed unless you request a change that affects the cost and agree to it.

5. International orders, customs, and import charges

For an international order, the customer is responsible for all shipping charges and, unless expressly included in the checkout total, all import duties, customs charges, taxes, brokerage fees, inspection charges, and other destination-country costs. These amounts are imposed by authorities or third parties and are not controlled by Bikaner Spices.

The recipient is responsible for checking whether the products can lawfully be imported, providing any information or documents requested for clearance, and acting as importer of record where required. Customs delays are outside our control. If a shipment is refused, abandoned, destroyed, or returned because charges were not paid or local import requirements were not met, any refund will be assessed after deducting non-recoverable shipping, return, customs, and handling costs, to the extent permitted by law.

6. Tracking

Where tracking is available, we will send the carrier name and tracking number by email, SMS, WhatsApp, account update, or another contact method provided with the order. Tracking may take up to 24 hours after dispatch to begin showing movement.

7. Delivery address and contact details

Please provide a complete and accurate delivery address, PIN code, recipient name, and reachable phone number. Contact us immediately if a correction is needed. We cannot promise that an address can be changed after dispatch.

If a package is returned because the supplied address was materially incomplete or incorrect, or because reasonable delivery attempts were refused or could not be completed, we will contact you about redelivery or cancellation. Additional carrier charges may apply where lawful and where the failure was not caused by us or the carrier.

8. Receiving a package

Before accepting delivery, check the outer package for visible tampering or serious damage where practical. You may refuse a visibly tampered package and notify us immediately. If another person accepts delivery at the address you supplied, we will ordinarily treat the package as delivered to you.

9. Damaged, missing, or incorrect delivery

If a package arrives damaged, an item is missing or incorrect, or tracking says delivered but you have not received it, contact us promptly with your order number. For damaged or incorrect goods, please keep the packaging and share photographs where reasonably possible. Claims and available remedies are explained in our Refund and Cancellation Policy.

10. Delayed or lost shipments

If tracking has not moved for an unusual period or the estimated delivery window has passed, contact us. We will raise an investigation with the carrier and keep you informed. If the carrier confirms that the package is lost, or delivery cannot be completed within an agreed or reasonable period, we will offer an appropriate replacement or refund.

11. Multiple packages

We may split an order into more than one package for availability or logistical reasons. You will not be charged extra shipping solely because we choose to split the order, and separate tracking details may be provided.